Terms of service

These terms are maintained by the Visits Record team and are not a substitute for legal advice. Enterprise customers should request our master services agreement.

1. Acceptance

By creating an account you agree to these terms. If you are signing up on behalf of a company, you confirm you have authority to bind that company.

2. The service

Visits Record provides visitor management software delivered as SaaS. Uptime target is 99.5% monthly, measured at the application edge.

3. Fair use

Reasonable use of API and dashboard is permitted on all plans. Abusive traffic — scraping, credential stuffing, or automated visitor submission — is grounds for suspension.

4. Subscriptions and billing

Paid plans are billed monthly or annually. You may cancel at any time; access continues to the end of the paid period. Refunds are handled on a case-by-case basis within 14 days of first charge.

5. Data ownership

You own the visitor records collected in your tenant. We process them on your behalf. You may export at any time.

6. Confidentiality

Each party protects the other's confidential information with reasonable care. Aggregate, anonymised metrics may be used to improve the product.

7. Warranties and disclaimers

The service is provided on an as-is basis without implied warranties of merchantability or fitness for a particular purpose beyond those we cannot exclude by law.

8. Limitation of liability

To the extent permitted by law, aggregate liability is capped at fees paid in the 12 months preceding the claim.

9. Termination

Either party may terminate for material breach with 30 days' notice. Upon termination your data is deleted within 30 days unless a legal hold applies.

10. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Bengaluru.

Contact

Legal questions: legal@visitsrecord.com.